SHIPPING COSTS & DELIVERY TIMES
All orders are shipped within 1-2 business days of payment confirmation. Our aim is to send out our products as fast as possible so you can enjoy them sooner. On the rare occasion we are unable to dispatch your order within this time frame we do apologise and will do our best to get your order to you as soon as we can. All orders are shipped via Australia Post.
– Standard Shipping $7.95 (Delivery 2 – 5 business days)
– Free Shipping on all orders over $75 (excludes wholesale purchases)
– Wholesale Shipping – please contact us via our Wholesale page
If for any reason you are not happy with our product, you have 14 days to return it for a full refund of the purchase price.
Our products are made from natural resources making each product slightly different and unique from the last. We are confident that you will love our products but if for any reason you are not 100% satisfied, you have 14 days to return it for a full refund of the purchase price.
To request a refund, please email us at [email protected] explaining the issue and provide us with photos of the product you wish to return or replace.
Our care team will happily provide you with return instructions for a refund, or organise a replacement. A refund will not be provided until the product arrives back at our warehouse.
Customers are responsible for all return shipping charges. This excludes faulty items or products that are damaged in transit.
Please note that shipping fees and taxes are non-refundable.